Return policy
The basic process for returns, exchanges and reporting damaged goods.
This page is an English translation provided for convenience. Our company is established in Turkiye and this policy is issued under Turkish law; in the event of any discrepancy, the Turkish original prevails.
Return request
After delivery, send your return or exchange request to our sales team with the product name, model, invoice details and the reason for the request. Once the request has been reviewed, we will confirm the shipping address and the steps that follow.
Condition of the goods
The product must be unused and in resalable condition, sent with all accessories, documents and — where possible — its original packaging. Goods returned before the request has been reviewed may not be accepted.
Damaged or incomplete delivery
If the shipping packaging is damaged, please have a report drawn up at the time of delivery. Damage, wrong items or missing parts should be reported to us as soon as possible, with photographs.
Custom orders and industrial goods
For goods configured or dimensioned to customer specification, brought in to order, or already put into service, eligibility for return is assessed case by case. In business-to-business sales, the terms of the quotation, order confirmation and sales contract govern.
Consumer transactions
The mandatory rights of customers who qualify as consumers under applicable Turkish consumer legislation are reserved. This policy does not limit statutory warranty rights or rights relating to defective goods.
Refunds
Once a return is approved, the purchase price is refunded through the original payment method after inspection and accounting are complete. The time it takes for a bank to post the refund can vary.